One address for everything — support, billing, data requests, press, or telling us the tool got something wrong. We read everything and reply as quickly as we can.
What to include
None of this is required, but it is usually the difference between one reply and four:
- The page you were on, and what you expected to happen instead of what did.
- The email address on your account, if you have one.
- For a figure that looks wrong: the country, and the number you were expecting.
Please don't email us these
Never send your password — not to us, not to anyone. We will never ask for it, and we cannot read it: we only store a one-way hash, so even we cannot tell you what it is. If you are locked out, use the reset link on the sign-in page.
Please also leave out full bank or brokerage account numbers, card numbers and government ID numbers. We do not need them to help you, we do not store them in the product, and email is not a safe place to put them. Round figures are plenty.
Billing and cancelling
You do not need us for this. Sign in, open your account, and use Manage billing or cancel. Cancel subscription tells you what will happen before anything does: if you have not used anything since your last charge, it is refunded straight away and your paid access ends; otherwise you keep access until the end of the period you have paid for, and you are not charged again. Update card or see invoices opens your payment provider's own page.
Email us if something there does not match what you expected, or if you think you have been charged in error.
Deleting your account and your data
Email us and we will delete it. There is no self-service button for this yet, so the address above is the way — say which account email you want removed and we will confirm when it is done.
One thing we cannot do
We can explain how the tool works, where a number came from and why it moved. We cannot tell you whether to retire, where to move, or what to do with your money — that is personal financial, tax and immigration advice, and it needs a professional who knows your full situation. Nothing here creates an advisory relationship.